Case Study
Customs Administration Capacity Building, Somaliland
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Challenge
Somaliland's customs administration required structured support to modernise revenue collection systems, close procedural gaps, and build institutional capacity aligned with World Bank governance programming.
Intervention
Revenue performance review, customs procedure mapping, capacity gap analysis, and targeted advisory for customs modernisation under World Bank and Norad programming (May-August 2022).
Approach
Customs revenue benchmarking, procedural gap mapping against regional standards, stakeholder capacity interviews, and synthesis of findings into a structured advisory note with actionable reform recommendations.
Result
Delivered a capacity building programme with practical recommendations for customs revenue improvement and administrative reform, directly supporting World Bank and Norad governance programming in Somaliland.
Proof Type
qualitative
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